WE LOVE WHAT WE DO!!
Thank you for considering True Handyman for your project needs.
I'll start with an introduction about True Handyman got its start to provide some insight on our customer focused culture. I have been around construction since I can remember. My great grandfather was a master mason and my grandfather was a master carpenter. I would "help" him as he built his own home and barns on their farm. My dad was also in construction early in life and always handled the maintenance and improvements around the house. When I was 14, I started taking construction jobs during the summers. My mom encouraged me to go to college so after graduating from Radford University, I started a 19-year career in the insurance industry. A vast majority of that was handling claims where customer service was a major focus. After getting promoted into management, my wife and I purchased an investment property which we remodeled in the evenings and on weekends. I developed a passion for home improvement and considered pursuing that professionally but, with a child on the way, we determined the timing wasn't right.
As fate would have it, I received a severance package from the corporate world in 2013. While I was "in between jobs", my mother-in-law's neighbor mentioned she was having a hard time finding a reasonable contractor for some drywall work. My mother-in-law recommended me and I received my first "handyman" call. While working on that job, another neighbor ask me if I could take a look at her projects. This prompted me to research the local home improvement market online. Many of the consumer reviews indicated the industry had major opportunities to improve customer service. With the support of my amazing wife, I put a brochure together, dispersed them in local neighborhoods and True Handyman was born.
It's been over six years now, and our customer base has grown to roughly 1300 customers. The bulk of our growth has been directly generated by customers referring family, friends and neighbors. The remainder of our growth comes from the reviews our customers provide on Google, Yelp, Facebook and other sources. These reviews are a direct reflection of our commitment to integrity and customer service. Thank you for reading and we hope to get the opportunity to work with you on your home and business project needs for years to come.
Jason Bond, Owner
True Handyman, LLC